Frequently Asked Questions

Therapy is a collaborative process where you work with a trained mental health professional to understand and address emotional, psychological, or behavioral challenges. It provides a safe, confidential space to explore your thoughts and feelings, develop coping strategies, and work towards positive change. Therapy can help with issues like anxiety, depression, relationship problems, stress, and personal growth.

Consider therapy if you're experiencing persistent feelings of sadness or anxiety, difficulty coping with daily life, relationship problems, overwhelming stress, grief, or simply want to understand yourself better. You don't need to be in crisis to benefit from therapy - many people seek support during life transitions or for personal growth. If you're unsure, our free self-assessment can help you evaluate your needs.

Psychologists typically have advanced degrees (Masters or Doctorate) in psychology and can conduct psychological assessments and diagnoses. Counsellors focus on talk therapy and may have various qualifications. Both are trained to provide effective mental health support. At SereneMind, our psychologists can provide psychological assessments for conditions like ADHD and autism, while both psychologists and counsellors offer therapy services.

This varies significantly depending on your concerns, goals, and engagement. Some people notice improvements within a few sessions, while others benefit from longer-term support. Many clients start with weekly sessions and gradually reduce frequency as they progress. Your therapist will regularly discuss your progress and adjust the treatment plan as needed.

We offer individual therapy, couples therapy, family therapy, group therapy, psychological assessments (for ADHD, autism, etc.), and coaching. Our therapists work with various concerns including anxiety, depression, stress, relationship issues, grief, trauma, and personal development.

Consider factors like the therapist's specializations, experience, and approach. Browse our team profiles to learn about each therapist's background. If you're unsure, contact us and we'll help match you with a suitable therapist based on your needs. The therapeutic relationship is important, so if you don't feel it's a good fit after a few sessions, we can help you transition to another therapist.

Yes, our psychologists can conduct comprehensive assessments for ADHD, autism spectrum disorder (ASD), specific learning difficulties (SLD), and other conditions. Assessments typically involve multiple sessions and include a detailed report. Contact us for more information and pricing.

The first session is primarily about getting to know you. Your therapist will ask about your concerns, background, and what you hope to achieve. They'll explain how therapy works and discuss confidentiality. You'll also have the opportunity to ask questions. By the end, you'll typically have an initial plan for your therapy journey.

Yes, we offer both online (video) and in-person sessions. Online sessions are conducted via secure video conferencing platforms. Many clients find online therapy just as effective as in-person sessions, with the added convenience of being able to attend from anywhere.

Standard sessions are 60 minutes. Most clients start with weekly sessions, though this can be adjusted based on your needs and progress. As you improve, sessions may become less frequent (e.g., fortnightly or monthly). Your therapist will discuss the recommended frequency with you.

We request at least 24 hours notice for cancellations or rescheduling. Late cancellations (less than 24 hours) may incur a fee of 50% of the session cost. We understand emergencies happen, so please contact us as soon as possible if you need to make changes.

Pricing varies by service type and therapist. Individual therapy starts from $100-150/hour, couples therapy from $100/hour, and coaching from $50/hour. Visit our pricing page for detailed information. Psychological assessments are priced separately - contact us for a quote.

We accept credit/debit cards (Visa, Mastercard, AMEX), PayNow, PayLah, and bank transfer. Payment is typically collected after each session or can be arranged in advance for package deals.

We can provide official receipts for you to submit to your insurance company for reimbursement. Please check with your insurer about their coverage for psychological/counselling services. We don't bill insurance directly, but many clients successfully claim back a portion of their fees.

Yes, confidentiality is fundamental to therapy. Everything discussed in sessions remains private. There are very limited exceptions where we may be legally required to break confidentiality - specifically when there's immediate risk of harm to yourself or others, or in cases involving child/vulnerable adult abuse. Your therapist will explain these limits clearly in your first session.

We take data protection seriously. Your records are stored securely and accessed only by your therapist. Online sessions use encrypted video platforms. We comply with Singapore's Personal Data Protection Act (PDPA) and maintain strict data handling procedures. You can request access to or deletion of your records at any time.